What do you do when you’re being asked to deliver scope in a timeframe that just isn’t doable? Some project managers just give in. Others become the “no guy”, who essentially pushes back and is known to be more of an obstacle than part of the solution.
What are some good practices when it comes to influencing sponsors, customers, and other stakeholders?
In this video Andy Kaufman, PMP, host of the project management podcast entitled The People and Projects Podcast shares some easy-to-use ideas for influencing stakeholders.
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{ 5 comments… read them below or add one }
“Yes, but” works well. Yet it may have a negative connation to some. How about “Yes, and….” to begin to describe the needs, constraints, dependencies, etc.?
Good series. Thanks.
Great point, Joe! The “Yes and” is great option. In fact, I will often just not use the “But” or “And”–just pause…. as in “Yes, we can do that…. To make that happen, I need….”
Thanks for the feedback Joe!
Very well said ! Yes we can do that, to make that happen I need .. Increases confidenc level .
I have t he experience where only the “Yes” was heard – and not the conditions – so it may be a good idea to document the agreement or what was negotiated.
That’s a great point Steve. In fact, I’ve BEEN the guy who only LISTENED to the Yes! 🙂
Thanks again for adding this helpful advice, Steve!